Sales Representative

Location: Remote (U.S.); occasional travel for trade shows

Reports to: Director of Sales

Type: Full-time

About the Role

We're looking for an energetic, customer-focused Sales Representative to join our growing team at a fast-paced startup in the contract sterilization space. You'll split your time between nurturing our existing pipeline of customers and generating new business, a great opportunity to build well-rounded sales experience in a hands-on, entrepreneurial environment where your work has visible, immediate impact.

As an early sales hire at a startup, you may take on broader responsibility than a typical junior sales role, with guidance and direction from an outside sales consultant and company leadership. There is potential to grow into a more senior sales role as the team scales.

Responsibilities

New Business Development

• Prospect and generate new business leads through outbound outreach, referrals, and industry networking.
• Attend industry trade shows and conferences to represent the company and build the sales pipeline.
• Qualify inbound inquiries and convert them into active opportunities.

Pipeline & Account Management

• Follow up consistently with existing pipeline customers to move opportunities forward and support retention.
• Serve as a responsive point of contact for customer inquiries, requests, and concerns related to sterilization services.
• Provide accurate, timely information on sterilization processes, pricing, lead times, and other service details.
• Document all customer communications and deal activity in the CRM per company procedure.

Customer Communication

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Keep customers informed throughout the sterilization process, including order updates and shipment tracking.
• Proactively check in with customers to understand needs, gather feedback, and flag opportunities for growth.
• Escalate and help resolve customer concerns or complaints in a timely, professional manner.

Collaboration

• Work closely with the Director of Sales, Head of Science, and Operations to support retention and new business initiatives.

Qualifications

Required

• Strong verbal and written communication skills, with a professional, customer-centric approach.
• Bachelor's degree
• Comfortable working independently in a fast-paced, remote, startup environment.
• Detail-oriented with solid organizational and time-management skills.
• Willingness to travel scheduled industry events and trade shows.
• Basic proficiency with CRM software and other sales/customer tools (or ability to learn quickly).

Preferred

• 1+ years of experience in sales, customer service, laboratory, R/D technical services customer-facing role; medical device or contract sterilization industry a plus.
• Familiarity with ISO 13485:2016 standards or medical device/quality regulations.
• Associate's or Bachelor's degree, or related certification in sales/customer service.
• Prior experience generating new business (cold outreach, prospecting, or lead qualification).
• Potential to grow into a more senior sales role as the company scales.